Your data, your rights
Last updated: September 2026
This Privacy Policy explains how 4Drive Mexico collects, uses, and protects your personal information when you visit our website and use our booking services. We handle your data in accordance with applicable data protection laws.
4Drive Mexico operates the website 4drivemexico.com and provides online booking services for vehicle hire in Mexico. When you make a booking, you enter into a rental agreement with a local rental company - we facilitate that connection. Our contact details are at the end of this policy.
We act as a controller for data collected through our website, including enquiry forms and booking requests. The rental company you select becomes a controller for data required to execute the rental agreement.
We collect information you provide directly when you use our contact form, submit a review, or send us an enquiry. This typically includes your name, email address, and the content of your message. We need this information to respond to your request.
Our web server automatically logs technical data when you visit our site. This includes your IP address, browser type, operating system, referring page, pages visited, and timestamps. These logs help us maintain security, diagnose technical problems, and understand how visitors use our site.
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers.
When you make a booking, you provide information such as your name, email, phone number, flight details if applicable, and payment card details for the advance payment. This data is processed by our booking system to generate your voucher and transmit the necessary details to the rental company.
The rental company receives the information needed to prepare the rental agreement, verify the driver at pick-up, and process the remaining payment. They may also require a driver's licence, passport, or proof of address at the rental desk. The rental company is responsible for how they handle your data during and after the rental period, including the contract, vehicle inspection records, and any incident reports.
Payment card data for the advance is processed by our payment processor. We do not store full card numbers on our servers. The rental company handles any deposit hold or final payment according to their own procedures.
We use cookies - small text files stored on your device - to keep your session active while you browse, remember your language preference, and measure how visitors interact with our site. You can disable cookies in your browser settings, though some features may not work correctly.
We use analytics tools to understand visitor behaviour: which pages are popular, where users arrive from, and how long they stay. This data is aggregated and anonymised. We do not use this information to identify individual visitors.
We use your information to respond to enquiries, process bookings, send confirmation emails and vouchers, and provide customer support. If you submit a review, we may publish it on our website with your first name or initials.
Technical logs are used to monitor system performance, troubleshoot errors, and detect suspicious activity such as automated scraping or attempted intrusions.
We do not use your data for automated decision-making or profiling. We do not send marketing emails unless you have explicitly opted in, and you can unsubscribe at any time.
We share your booking information with the rental company you select so they can fulfil your reservation. Each company operates independently and has its own privacy practices.
We share payment card data with our payment processor solely to complete the advance payment. They are bound by strict security standards and do not use your data for other purposes.
We do not sell, rent, or trade your personal information to third parties for marketing. We may disclose data if required by law, court order, or to protect our legal rights and safety.
We retain booking records and correspondence for up to seven years to comply with accounting and legal obligations. Technical logs are kept for up to 12 months. After these periods, data is securely deleted or anonymised.
If you contact us with a question, we keep your message as long as necessary to resolve your enquiry, then delete it unless we need it for legal purposes.
You have the right to access the personal data we hold about you, request correction of inaccurate information, and ask us to delete your data in certain circumstances. You can object to processing, request restriction, or ask for a copy of your data in a portable format.
To exercise any of these rights, contact us using the details below. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
If you have questions about this Privacy Policy or how we handle your data, please contact us:
We review this policy regularly and update it as needed. Check this page for the latest version.