Frequently Asked Questions

Enter your pickup location, dates, and times on the homepage. Browse the available vehicles, select the one that suits your needs, and complete the booking form. You will receive a confirmation email with your voucher immediately after payment.

You need your full name as it appears on your driving licence, email address, phone number, and flight details if picking up at an airport. The driver's date of birth is also required to verify age eligibility.

Yes. Contact us at [email protected] with your booking reference. Changes to dates, times, or vehicle type are subject to availability. Some modifications may affect the total amount due.

You pay a booking advance at the time of reservation. The exact amount is displayed before you confirm. The remaining balance is due at pickup, and the breakdown is shown in your voucher.

We accept major credit and debit cards for the online booking advance. Cash is not accepted for online payments. For details on payment at pickup, see the payment methods page.

The accepted payment methods for the remaining balance vary by vehicle. Your voucher specifies whether you can pay by credit card, debit card, or cash when you collect the vehicle. This information is also shown during the booking process.

It depends on the vehicle you book. Some vehicles require a credit card for the security hold, while others accept a debit card. Check the vehicle details during booking and in your voucher for the specific requirements.

Many vehicles accept debit cards. If a security hold is required, make sure your card has sufficient available funds or that your bank allows such holds. Contact your bank to confirm your card limit before travel. Not all vehicles require a credit card.

The hold amount varies by vehicle and rental company. It is specified in your voucher. The hold is typically released within 7 to 14 days after you return the vehicle in the same condition, though the timing depends on your card issuer.

You need a valid driving licence held for at least one year, a passport or government-issued ID, and the credit or debit card used for payment. Your booking voucher should also be presented, either printed or on your mobile device.

An International Driving Permit is not mandatory but is strongly recommended. It serves as an official translation of your licence and can simplify interactions with authorities and rental staff. Your original licence must accompany the IDP.

Minimum age requirements vary by vehicle. Most standard vehicles require the driver to be at least 21 years old, while certain models may require the driver to be 25 or older. Age restrictions are displayed in the vehicle details.

Pickup location depends on the rental company assigned to your booking. This may be a counter at the airport terminal, a desk outside the terminal, or a downtown office. Some companies offer delivery to your hotel for an additional fee. Full instructions are in your voucher.

The rental company will inspect the vehicle with you and note any existing damage on the rental agreement. Check the bodywork, tyres, and interior carefully. Take photos or videos for your records. Both parties sign the agreement acknowledging the vehicle condition.

After-hours return depends on the rental company and location. Some locations offer key drop boxes, while others require return during staffed hours. Confirm the return procedure when you collect the vehicle and check your voucher for contact details.

Highway 307 runs along the coast from Cancun through Playa del Carmen to Tulum, a distance of about 130 km. Toll sections between Cancun and Playa del Carmen are well maintained. Free sections can be slower with more traffic and topes - speed bumps in towns.

Crossing into Belize or Guatemala requires prior written authorization from the rental company. This must be arranged in advance and usually incurs an additional fee. Not all companies permit cross-border travel, so confirm when booking if you plan to leave Mexico.

Pemex stations are widespread, and private fuel brands are increasingly common. Most vehicles use Magna petrol - regular unleaded - or Premium. Diesel is widely available for trucks and SUVs. Fuel prices are similar across stations. Attendants typically pump for you.

Email [email protected] with your booking reference and request cancellation. We will confirm the cancellation and advise on any refund according to the terms of your booking. Cancellation policies vary, so review your voucher for details.

Refunds depend on the cancellation policy for your booking and how far in advance you cancel. Some bookings allow free cancellation up to a certain number of days before pickup, while others may be non-refundable. Check your voucher or contact us for specifics.

Contact the rental company immediately using the phone number in your voucher. Most companies monitor flight arrivals for airport pickups and will wait. For significant delays, they will reschedule your pickup. Keep your voucher handy with the emergency contact details.