Transparent payment terms for your booking
When you book with 4Drive Mexico, you pay a booking advance online by card. Cash cannot be accepted for the online advance. The advance secures your reservation and confirms the vehicle for your chosen dates. The amount of the advance is shown on the booking form before you complete your reservation.
The balance is paid at pickup. The payment method for the balance depends on the specific vehicle you have reserved. During the booking process and in your confirmation voucher, you will see whether the balance can be paid by debit card, cash, or credit card. Not all vehicles accept all methods for the balance, so check your voucher carefully before you collect the vehicle.
The rental agreement is signed at the local rental company desk when you receive the vehicle. Any deposit required for the vehicle will be handled separately by the rental company according to the terms shown in your voucher.
We accept the following card types for your online booking advance:
The balance is the remaining amount after the booking advance. You pay it directly to the local rental company when you collect the vehicle. The accepted methods for the balance vary by vehicle, not by vehicle class or location. Your voucher lists the permitted methods for your specific reservation.
If the vehicle allows debit card payment for the balance, you can use your Visa or Mastercard debit card at the desk. If cash is permitted, payment must be in Mexican pesos (MXN). Some vehicles require a credit card for the balance. Check your voucher and prepare accordingly before you arrive at the pickup location.
The rental company issues a receipt for the balance payment. Keep the receipt together with your voucher and rental agreement during the rental period.
Some vehicles on our site carry a "No deposit, no credit card" label. This means the rental company does not require a credit card or block any deposit amount on your card when you collect the vehicle. These are independent conditions: the absence of a deposit does not change the insurance excess or coverage terms of the vehicle.
For vehicles without this label, a deposit may be required by the rental company. The deposit amount and the card type needed are shown during booking and in your voucher. Requirements vary by vehicle, not by class. If you do not have a credit card, consider raising the transaction limit on your debit card before you travel, so the rental company can authorise the deposit if one is needed.
The deposit - if required - is a temporary hold on your card. It is separate from the advance and the balance. The rental company releases the hold after you return the vehicle, subject to inspection.
If the vehicle you have reserved requires a deposit, the rental company places a hold on your card at pickup. The hold amount is shown in your voucher. The company releases the hold after you return the vehicle and the company has inspected it for damage, missing fuel, or other issues.
The time it takes for the released hold to appear back in your account depends on your card issuer. Typically, debit card holds clear within 5 to 10 business days; credit card holds may clear faster. The rental company cannot speed up this process - it is managed by your bank.
If there is damage to the vehicle or fuel is missing, the rental company may deduct the cost from the deposit or charge your card separately. The terms are set out in the rental agreement you sign at pickup. Any dispute about deposit deductions must be resolved directly with the rental company. Contact details for the company are provided in your voucher.
If you need to cancel your booking, the cancellation terms are shown on the booking form and in your confirmation voucher. Many reservations include free cancellation up to a specified time before pickup. If you cancel within the free cancellation window, the booking advance is refunded to the card you used for payment.
Refunds are processed within 5 to 7 business days after cancellation. The time it takes for the refund to appear in your account depends on your card issuer. If you cancel outside the free cancellation period, or if the specific vehicle does not include free cancellation, the advance may not be refunded. Check your voucher or contact us at [email protected] if you are unsure about your cancellation terms.
For full cancellation policy details, see our terms and conditions page.
All online payments are processed through a secure payment gateway. Card data is encrypted during transmission and is not stored on our servers. We do not have access to your full card number or security code after the transaction is complete.
Your payment information is handled in compliance with industry security standards. When you enter your card details on the booking form, the connection is protected by SSL encryption. Look for the padlock icon in your browser address bar to confirm the page is secure.
If you notice any suspicious activity on your card after booking, contact your card issuer immediately. For questions about a specific transaction or to request a receipt, email us at [email protected]. We are available Mon-Sun: 8:00 AM - 8:00 PM (GMT-5).
No. The booking advance must be paid online by card. We accept Visa, Mastercard, and Maestro. Cash cannot be used for the online advance, but may be accepted for the balance at pickup if the specific vehicle permits it.
The advance is the amount you pay online when you book. The balance is the remaining amount, paid at pickup. The deposit is a separate hold placed by the rental company on your card when you collect the vehicle, to cover potential damage or other charges. The deposit is refunded after you return the vehicle.
Refunds are processed within 5 to 7 business days after cancellation. The time for the refund to reach your account depends on your card issuer. Cancellation terms vary by reservation - check your voucher or contact us for details.
It depends on the specific vehicle you book. Some vehicles are marked "No deposit, no credit card" and do not require a credit card at pickup. Other vehicles may require a credit card for the deposit or balance payment. The requirements are shown during booking and in your voucher.
The rental company releases the deposit hold after you return the vehicle and they have inspected it. The time for the funds to appear back in your account depends on your card issuer - typically 5 to 10 business days for debit cards, sometimes faster for credit cards. The company cannot accelerate this process.
For more information, visit our FAQ page or contact us directly.